BILLING
Refund & Non-Refundable Policy
Please review this policy before purchasing an IntelliGuider subscription or paid service.
General rule
Except where required by applicable law, payments successfully completed for an IntelliGuider subscription, plan, digital learning service or activated paid feature are non-refundable once the service has been activated or made available to the account.
Before payment
Users should review the selected plan, billing period, price and included features before authorizing payment.
Duplicate or incorrect charges
If you believe you were charged more than once for the same transaction, charged after a confirmed payment failure, or charged an incorrect amount, contact us with the payment reference so the transaction can be reviewed.
Technical issues
A temporary technical issue does not automatically create a right to a refund. We will first make reasonable efforts to restore access or correct the affected service.
Cancellations
Where recurring subscriptions are offered, cancellation stops future renewal according to the plan's billing rules. Cancellation does not normally refund a billing period that has already begun or been activated.
Legal rights
Nothing in this policy removes rights that cannot legally be excluded under applicable consumer-protection or payment laws.
Refund review
Any exceptional refund approved by IntelliGuider will be reviewed case-by-case and, where possible, returned through the original payment method. Processing times may depend on the payment provider and banking network.
IntelliGuider
Operated by Intelligrow Consultancy Services Pvt. Ltd.
Hubballi, Karnataka, India
Email: info@intelligrow.co